Returns & Exchanges

At STACYC, we want to ensure your little rider is completely satisfied with their new electric balance bike. If you are not happy with your purchase, we offer a 30-day return window for items in new, unused condition with original packaging.

Return Process

• 1.
  Initiate Return Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the e-bike and all original components in the initial shipping crate to prevent damage during transit.

• 3.
  Ship to STACYC

  Affix the provided shipping label to the outside of the box and drop it off at an authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned bike for quality assurance, we will process your refund to the original payment method within 7-10 business days.